Help
All orders are processed within 24 hours. You will receive an email confirming that your payment has been cleared and we started to process your order. Upon completion of your order, you will receive a second email to confirm dispatch from our warehouse.
Please note that completing your order takes up to 14 working days as we are shipping your products straight from the manufacturer.
My order has not arrived. How long should I wait before contacting you?
Five working days after you got the email confirming that we have dispatched your order. Please contact us so that we can investigate and track the order with our carrier.
I have a missing or damaged item what should I do?
Please contact us by email customerservices@collagenweb.co.uk
Delivery Prices
Below, you will find a list of countries that we can deliver directly to. At the present time, if the country you would like us to deliver to does not feature, then we are afraid that we cannot deliver there under any circumstances. Apologies for any inconvenience caused.
| Destination | Base Rate | Compensation on damage |
|---|---|---|
| United Kingdom | £3.00 | No compensation |
| United Kingdom | £7.50 | £250 |
| Ireland and Isle of Man | £7.50 | £250 |
| Europe I Austria Belgium Denmark Finland France Germany Italy Netherlands Norway Spain Sweden Switzerland | £10.00 | £500 |
| Europe II Czech Republic | £10.00 | £500 |
| United States, Canada | £15.00 | £500 |
| Worldwide Australia Japan Taiwan Hong Kong | £15.00 | £500 |
Collagen Beauty Online accept all major credit cards via PayPal.
- This is a safe and fast way of paying for your goods.
- No Credit Card details will be shared with us.
- If you are using your PayPal account, payment are taken instantly.
- If you are paying by Credit or Debit Card, payment are taken instantly but please note that the Credit Card transactions could take up to 24 hours to clear.
- Collagen Beauty Online always send a confirmation e-mail to your registered e-mail address when payment received.
- Please note that there is a £10 cancellation fee if you decide to cancel your order.
Information about Collagen Beauty products.
Does Collagen Beauty test on animals?
Collagen Beauty does not test ingredients on animals, nor do we ask others to test on our behalf.
Are Collagen Beauty products suitable for sensitive skin?
All Collagen Beauty products are dermatologically tested and are therefore suitable for most skin types, including sensitive skin. However, as everyone's skin is different, we cannot guarantee that our products are suitable specifically for your skin.
General Details
Collagen gel for body care. For external use only. Product must not be eaten. Protect from direct sunlight. It is recommended to store in a cool, dry place. (between: 4-27C / 39-80F).
All Collagen Beauty products have been dermatologically tested. Produced according to GMP standards. Made in EU.
